How we work

How We Work

Projects are tailored to each traveller’s needs & ambitions

Plan the Journey

A well-planned approach is essential for smooth travel. We need flexibility, but it is important to agree on some basics from the start. We work with you to define the problem and establish the boundaries of the system in which you want to effect change.

Together, we identify the critical dimensions to be explored, refine your goals and align on the best path forward by:

  • Defining the problem, key issues and system boundaries
  • Agreeing project goals and deliverables
  • Identifying best available evidence base
  • Identifying relevant stakeholders
  • Detailing the activities and timeframe

Research, Analyse & Map

To gain insight, understanding, and mastery of the terrain, we need to dive in and explore it. Mapping the key components of the system forms the foundation for an effective learning journey.

We gather and integrate different knowledge and perspectives into a comprehensive view of the system through:

  • Research, interviews, diagnostic surveys and workshops
  • Deep, systemic analysis
  • Mapping actors, institutions, mindsets, rules and power
  • Visualising connections, flows, feedback loops and the all-important interdependencies that drive the system’s behaviour
  • Identifying important trends, dysfunctions, leverage points, barriers, gaps, etc

Engage & Drive Action

We facilitate collective insights by taking others on the journey with us. Where do we each play our roles? How can we improve the system? What are the possible leverage points and interventions? Who else is needed to make change happen?

System maps organise our thinking into a format that can drive efficient collaboration. We use the maps to facilitate engagement by:

  • Enabling deeper conversations around fundamental challenges and opportunities
  • Layering onto the map new insights, leverage mechanisms, strategies, theories-of-change, action plans, etc
  • Connecting system understanding to strategy to implementation
  • Building shared understanding, ownership and a coherent agenda for action
  • Tailoring versions of the maps to engage wider audiences and drive concerted movements